Project Management Professional (PMP®) Certification Exam Preparation Course

College of Business, University of Illinois at Urbana-Champaign

Technical Support

We want to make sure you have all the assistance you need to be successful in your online courses. As a registered participant in one of our courses, you will have access to an online tutorial that will orient you to Moodle, our learning management system. Should you require more assistance, you will also have access to telephone technical support during the following hours of operation:

• Monday through Thursday: 7:00 am to 7:00 pm Central Time
• Friday: 7:00 am to 5:00 pm Central Time
• Saturday: 10:00 am to 2:00 pm Central Time

Technical Requirements

You are expected to have at least an elementary knowledge of your microcomputer operating system and basic knowledge of software and tools such as a word processor, e-mail, and an Internet browser.

Minimum technical requirements for this course are:

• Access to an IBM compatible or Macintosh system (see below for details);
• Internet access either via modem and phone line or a direct network connection (highly recommended to have high speed access);
• Internet service provider for home access and/or access from work (must have prior to start of the course);
• Access to the online environment for a minimum of 10 hrs/week;
• An e-mail account for sending and receiving electronic mail via the Internet.