Post-Baccalaureate Certificate in Health Informatics

University of Illinois at Chicago, College of Applied Health Sciences

Technical Support

University of Illinois at Chicago (UIC) Online offers several levels of student support. In most of the cases, your course instructor or the designated teaching assistant will help you resolve course-related technology problems. Some programs also provide technical help through college-based centers.

For advanced technical problems, students can contact the Academic Computing and Communications Center's Client Services Office by phone (312-413-0003) or email (consult@uic.edu). You can also find additional technical support information from ACCC's Online Support Page.

Online students are issued Network IDs and may request an account on a UIC UNIX server. The UNIX account can be used for sending and receiving e-mail, publishing Web personal pages, reading network news groups, and much more. More information about computer accounts at UIC is available on the ACCC's Accounts, Machines, Passwords page.

Online students living in the Chicagoland area can take advantage of UIC's free dial-up Internet access services. The service itself is free and available to all UIC faculty, staff, and students. However, if you live outside the local UIC calling area, you will incur standard long-distance charges. Therefore, unless you live within the local calling area, you should probably consider an alternative Internet Service Provider. The ACCC Web site offers some good advice on Finding and Selecting an Internet Service Provider.

Technical Requirements

Students should have access to a computer with the following minimum requirements:


PC USERS

• Processor: Minimum Pentium III


• Memory: 1G RAM minimum


• Hard Drive: 40 GB or more with 8GB free space preferred


• Modem: A cable or DSL connection is preferred


• CD-ROM: A CD-ROM reader


• Sound Card: SoundBlaster 32-bit compatible


• Video Card: SVGA 1024x768 resolution


• Monitor: 15 inch SuperVGA color monitor


• Operating System: XP, Vista


• Software: An active antivirus program and an office suite such as Microsoft Office


• Other: An Internet Service Provider (ISP) is recommended for access from outside the (312) area code. The student must secure an active UIC NetID and valid password upon initial registration.

MAC USERS

• Mac G4 or G5 running OS 10 (or higher)


• Minimum of 1 GB RAM


• 40 GB HD